Privacy Policy

How we collect, use, and protect your personal information

Effective Date: 1 March 2025 | Last Updated: 15 February 2025

Introduction

voranethliqo ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal data when you use our financial planning platform and services.

We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) and comply with all applicable Australian privacy laws. This policy applies to all personal information we collect through our website at voranethliqo.com, our educational programs, and related services.

Your Privacy Matters

We believe in building trust through transparency. This policy is written in plain English to help you understand exactly how we handle your information and what choices you have regarding your personal data.

Information We Collect

Personal Information You Provide

When you interact with our services, we collect information that you voluntarily provide to us, including:

Contact details: name, email address, phone number, mailing address

Account information: username, password, profile preferences

Educational background: qualifications, experience level, learning goals

Payment information: billing address, payment method details (processed securely)

Communication content: messages sent through our platform, feedback, survey responses

Program enrollment data: course selections, progress tracking, completion status

Information We Collect Automatically

When you visit our website or use our services, we automatically collect certain technical information:

Information Type	Examples	Purpose
Device Information	IP address, browser type, operating system, device identifiers	Security, technical support, platform optimization
Usage Data	Pages visited, time spent, click patterns, feature usage	Service improvement, content personalization
Location Data	General geographic location (city/state level)	Content localization, compliance requirements

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and collect usage information. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

How We Use Your Information

We use your personal information for the following purposes, in accordance with Australian privacy laws:

Service Delivery: Providing access to our financial planning education platform, processing enrollments, tracking progress, and delivering personalized learning experiences

Communication: Sending course updates, educational content, platform notifications, and responding to your inquiries

Payment Processing: Managing subscriptions, processing payments, issuing receipts, and handling billing inquiries

Platform Improvement: Analyzing usage patterns to enhance our services, develop new features, and optimize user experience

Legal Compliance: Meeting regulatory requirements, preventing fraud, ensuring platform security, and protecting user safety

Marketing: Sharing relevant educational opportunities and platform updates (with your consent where required)

Legal Basis for Processing

We process your information based on: (1) contractual necessity for service delivery, (2) legitimate business interests in improving our platform, (3) legal obligations under Australian law, and (4) your explicit consent for marketing communications.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist in delivering our services. These include:

Payment processors for secure transaction handling

Cloud hosting providers for data storage and platform functionality

Email service providers for communication delivery

Analytics platforms for usage insights and platform optimization

All service providers are contractually bound to protect your information and use it solely for specified purposes.

Legal Requirements

We may disclose your information when required by Australian law, court order, or government request, or when necessary to protect our rights, prevent fraud, or ensure user safety.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information:

Your Right	What This Means	How to Exercise
Access	Request copies of personal information we hold about you	Contact us using details below
Correction	Request corrections to inaccurate or incomplete information	Update through your account or contact us
Deletion	Request deletion of your personal information (subject to legal requirements)	Submit written request via email
Marketing Opt-out	Unsubscribe from marketing communications at any time	Click unsubscribe links or contact us
Complaints	Lodge complaints about privacy practices	Contact us directly or the Australian Privacy Commissioner

We will respond to your requests within 30 days. Some requests may take longer due to complexity or legal requirements, and we'll keep you informed of any delays.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Encryption: All data transmissions use SSL/TLS encryption, and sensitive data is encrypted at rest

Access Controls: Strict employee access controls with regular access reviews and authentication requirements

Infrastructure Security: Secure cloud hosting with regular security updates and vulnerability assessments

Monitoring: Continuous security monitoring and incident response procedures

Regular Audits: Periodic security assessments and compliance reviews

Data Breach Response

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by Australian law, typically within 72 hours of becoming aware of the breach.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Active Accounts: Information retained while your account remains active and for legitimate business purposes

Inactive Accounts: Account data retained for 3 years after last activity, then securely deleted

Financial Records: Payment and billing information retained for 7 years as required by Australian taxation law

Marketing Data: Contact information for marketing purposes retained until you unsubscribe

Legal Requirements: Some information may be retained longer if required by law or for legitimate legal purposes

When information is no longer needed, we securely delete or anonymize it using industry-standard data destruction methods.

International Data Transfers

Your personal information is primarily stored and processed within Australia. However, some of our service providers may process data in other countries with adequate privacy protections.

When we transfer information internationally, we ensure appropriate safeguards are in place, including:

Contractual protections requiring equivalent privacy standards

Transfers only to countries with adequate privacy laws or approved frameworks

Regular monitoring of international service providers' privacy practices

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

Parents or guardians who believe we may have collected information from a child under 18 should contact us immediately using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:

Notify active users via email at least 30 days before changes take effect

Post the updated policy on our website with a clear effective date

Highlight significant changes in the notification

Maintain previous versions for your reference

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@voranethliqo.com

Phone: +61 7 3216 0990

Mail: Privacy Officer
voranethliqo
119 Charlotte St
Brisbane City QLD 4000
Australia

We aim to respond to all privacy inquiries within 5 business days. For complex matters, we may need additional time and will keep you informed of our progress.